Privacy Policy

Effective Date: January 1, 2025

Saint Joseph Furnace Repair Pros respects your privacy. When you call us, fill out a form, or use our website, you share information with us. This policy explains what we collect, why we collect it, and how we keep it safe. We keep it simple so you know exactly where you stand.

Information We Collect

We collect information you give us directly. That includes your name, phone number, email address, and service address when you book a furnace repair or ask for a quote.

We also collect details about your heating system and the problem you are having. Our technicians may note the equipment model, symptoms, and work performed so we can serve you better next time.

When you visit our website, we automatically collect basic technical data. This includes your IP address, browser type, device type, and the pages you view. We use this to keep the site running smoothly and to understand what visitors need.

How We Use Information

We use your contact details to schedule appointments, confirm visits, and follow up on the work we did. If you call us, we may send a text or email to remind you about your service window.

We use your service history to troubleshoot faster and recommend the right repairs or maintenance. This helps us avoid repeat questions and get your heat back on sooner.

We may use your email or phone number to send occasional updates about seasonal maintenance or special offers. You can opt out of those messages at any time.

Cookies and Tracking

Our website uses cookies and similar technologies to remember your preferences and improve your browsing experience. Cookies are small files stored on your device.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our site may not work as well, but you can still call us to book service.

Analytics and Third-Party Tools

We use third-party analytics tools to see how people find and use our website. These tools collect anonymous data such as page views, time on site, and referral sources.

We may also use third-party scheduling or communication platforms to manage appointments and messages. These providers only access your information to perform services for us and are required to protect it.

Data Sharing and Disclosure

We do not sell your personal information. We share it only with trusted partners who help us run our business, such as scheduling software providers and payment processors.

We may disclose information if required by law, to protect our rights or safety, or in connection with a business transfer. In those cases, we share only what is necessary.

Data Retention

We keep your information for as long as needed to provide services and meet legal obligations. Service records are typically kept for several years so we can honor warranties and track your equipment history.

When your information is no longer needed, we securely delete or anonymize it.

Data Security

We use reasonable physical, electronic, and procedural safeguards to protect your information. Our team is trained to handle your data responsibly.

No method of transmission over the internet is completely secure. We cannot guarantee absolute security, but we work hard to protect what you share with us.

User Rights

You can ask us to access, correct, or delete the personal information we hold about you. You can also object to certain uses or request that we restrict how we process your data.

To exercise these rights, contact us using the details below. We will respond within a reasonable time and in accordance with applicable law.

Children's Privacy

Our services are meant for adults. We do not knowingly collect personal information from children under 13.

If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

Changes to This Policy

We may update this policy from time to time. When we do, we will post the new version on this page and update the effective date.

Your continued use of our website or services after changes are posted means you accept the updated policy.

Contact Information

If you have questions about this Privacy Policy or how we handle your information, please reach out. We are happy to help.

You can call us at (816) 339-6148 or use the contact details below. We respond to privacy inquiries as quickly as possible.

Privacy Contact